Terms & Conditions

By agreeing to these Terms of Service, you are representing that: (1) you are over the age of 18 years and are competent to agreement, (2) you have the right and authority to legally bind yourself or your family members or your company, as applicable, (3) the information provided by you are either your property or you are authorised person for the same to share with us and (4) consenting to be legally bound by all of the terms of this terms of use and privacy policy. You agree that you will not: (a) use the Services for any illegal or unauthorised or unethical purposes; (b) copy, reverse engineer, modify, amend, decompile or disassemble our software or website, in whole or in part.

This Agreement will come into effect from the date you click the “I AGREE” button (“Effective Date”).

• We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
• You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
• The headings used in this Agreement are included for convenience only and will not limit or otherwise affect these Terms.

• We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
• This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

• Prices for our products/Services are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
• We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Services.

• The use of this website entitles the user, whether a user or a customer, to avail certain services as provided on the website of Sprint Diagnostics (“Services”) and interpretation of the term “Services” shall be done accordingly.
• The Customer is required to carry a photo-identification card, a copy of the invoice and Order ID or the transaction number at the time of visit to the lab or when availing Home Service. All pretests requirements are required to be followed by you or consult a doctor for the same.
• Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or cancellation only according to our Return/ Refund Policy.
• We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of Services or Services pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any Services at any time.
• We do not warrant that the quality of any products, Services, information, or other services purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
• We may send you SMS messages and emails from time to time regarding your subscription and usage of our Services. This may include transactional messages related to your continued subscription of Sprint Diagnostics and/ or support emails and SMS messages for helping you get the best out of Sprint Diagnostics.

• Sprint Diagnostics shall endeavor to provide the Customer with facilities/gateways to pay the Fee through credit cards, debit cards, cash cards and internet banking.
• It is understood and agreed by the User/Customer/you that the Services shall only commence after realization of money in the accounts of Sprint Diagnostics incase online payment is being opted for by you/them.
• Sprint Diagnostics reserves the right to refuse or cancel any order placed for a Service that is listed at an incorrect price. This shall be regardless of whether the order has been confirmed and/or payment been levied via online. In the event the payment has been processed by Sprint Diagnostics, the same shall be credited to your bank account within 15 working days and duly notified to you by email. Once the order has been placed and in case you wish to cancel/modify the same you may do so subject to cancellation/modification charges as prescribed.
• It is understood and agreed by you that payment mechanisms may be governed by separate Agreements between the third parties who provide facilities for such payment mechanism and Sprint Diagnostics and that in no event whatsoever, Sprint Diagnostics shall take any responsibility or liability for malfunctioning or defect in any payment procedure. Payment of the Price shall be the sole responsibility of the User/Customer/you.

We reserve the right to refuse any order/booking you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders/booking placed by or under the same customer account, the same credit card, and/or orders/booking that use the same billing address. In the event that we make a change to or cancel an order/booking, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders/booking that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchase of Services made at our website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

• Certain content and Services available via our Service or website may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
• We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

• If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
• We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
• You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

• Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to service descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
• We undertake no obligation to update, amend or clarify information in the service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

• In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

• Cancellation shall be acceptable only if the Customer/you informs Sprint Diagnostics within 48 hours from the time of booking. 10% cancellation charges will be applicable on the total amount of invoice. The Customer can contact us through e-mail id, info@sprintdiagnostics.in in case of cancellation and refund.
• The refund amount will be sent to the respective debit card/credit card/account/online mode only from where payment was made and amount will not be refundable by any other mode. The refund accruing shall be processed within 15 working days from the date of the cancellation request.

• We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
• We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
• You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
• You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
• In no case shall Sprint Diagnostics, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility.

• Except as otherwise provided in this Agreement, you may not, without our prior written consent, at any time, during or after the Term of this Agreement, directly or indirectly, divulge or disclose Confidential Information for any purpose or use confidential information for its own benefit or for the purposes or benefit of any other person. You agree to hold all confidential information in strict confidence and to take all measures necessary to prevent unauthorized copying, use, or disclosure of confidential information, and to keep the Confidential Information from falling into the public domain or into the possession of persons not bound to maintain its confidentiality.
• You agree that we will suffer irreparable harm if you fail to comply with the obligations set forth in this clause, and you further agree that monetary damages will be inadequate to compensate us for any such breach. Accordingly, you agree that we will, in addition to any other remedies available to us at law or in equity, be entitled to the issuance of injunctive relief to enforce the provisions hereof, immediately and without the necessity of posting a bond.

This confidentiality clause will survive the termination or expiration of this Agreement for any reason.

You agree to indemnify, defend and hold harmless Sprint Diagnostics and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Neither Party shall be liable or deemed in default for failure to fulfil any obligation under this Agreement due to causes beyond its reasonable control. Such causes or conditions shall include, but shall not be limited to, acts of God or of the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, shortages of labor or materials, freight embargoes, unusually severe weather, electrical power failures, telecommunication or internet backbone outages, failure of an internet access provider or other similar causes beyond the Parties’ control, and neither Party shall be liable for losses, expenses or damages, ordinary, special or consequential, resulting directly or indirectly from such causes.

This clause will survive the termination or expiration of this Agreement for any reason.

• The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this Agreement for all purposes.
• These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
• If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this Agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

• The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
• These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

In the event that any dispute arises between the Parties in connection with this Agreement, the construction/interpretation of any provision of this Agreement or the rights, duties or liabilities of the Parties hereto, the Parties shall conduct negotiations in good faith to solve such dispute amicable. If mutual resolution cannot be reached within thirty (30) days after the commencement of such negotiations, either of the Parties shall be free to refer such dispute to arbitration under the Arbitration and Conciliation Act, 1996 to the sole arbitrator appointed by Sprint Diagnostics. The venue of arbitration shall be Hyderabad. The arbitration proceedings shall be conducted in English and the award made in such arbitration will be final and binding on the Parties. This Section will survive the termination or expiration of this Agreement for any reason.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India, as applicable in the state of Telangana.

Questions about the Terms of Service should be sent to us at info@sprintdiagnostics.in.